Welcome to City of Sevierville, Tennessee

We are diligently working on restoring these services. In the meantime please see the notice below regarding the Drinking Water Warning that has been issued. 

The Sevierville Water Systems drinking water warning/boiling advisory is rescinded. All water testing is negative for harmful contaminants. The advisory was in effect for all City of Sevierville Water System customers, and Sevier County Water System customers in the following areas: Sims Road, Flat Creek, Allensville, Lane Hollow, Thomas Cross Road, Boyd’s Creek, and Jayell Road. The water treatment plant is operating normally at this time, including the release of safe, properly treated water into the system.

POST-ADVISORY RECOMMENDATIONS

The CDC recommends homeowners and businesses take certain measures after a boil water advisory has been rescinded. Please refer to the documents below for homeowners, businesses, and food service establishments. It is recommended that water lines be flushed to ensure that fresh water with appropriate levels of disinfectant are present, since unused water has been in your water lines for an extended period.

Customers with questions regarding this information may call 865-453-5522 Monday-Friday, 8:00 a.m.-5:00 p.m.

 The Sevierville Water Systems drinking water warning/boiling advisory has been rescinded. All water testing has been negative for harmful contaminants. The advisory had been in effect for all City of Sevierville Water System customers, and Sevier County Water System customers in the following areas: Sims Road, Flat Creek, Allensville, Lane Hollow, Thomas Cross Road, Boyds Creek, and Jayell Road. The water treatment plant is operating normally at this time, including the release of treated water into the system.

What happened?

The severe storms and flash flooding on July 12 carried significant debris to the water treatment plant intake in the early morning hours of July 13th. The debris caused blockage of intake filters and disrupted plant operation capabilities.

Out of an abundance of caution due to areas that lost water pressure, a drinking water warning/boil advisory was issued at approximately 8:00 a.m. on July 14, 2022. Water Systems employees cleaned the intake filters and restored water system distribution. Numerous water tests were conducted and on Friday, July 15, 2022 all tests were negative for harmful contaminants. In consultation with TDEC and Sevier County Health Dept.,

The advisory was rescinded on Friday, July 15 at 2:45 p.m.

The City is also asking that residents, businesses and visitors conserve water whenever possible until the system is fully operational.

DRINKING WATER WARNING

The City of Sevierville Water system lost pressure in the distribution system. The following notice applies to all Sevierville Water System customers. This notice also applies to Sevier County Water System customers in the following areas: Sims Road, Flat Creek, Allensville, Lane Hollow, Thomas Cross Road, Boyds Creek, and Jayell Road.

BOIL YOUR WATER FOR THREE MINUTES BEFORE USING

The City of Sevierville Water system lost system water pressure, mainly at higher elevations, due to an interruption in treatment plant operations on Wednesday, July 12, 2022. This loss of pressure in the distribution system may cause backpressure, backsiphonage, or a net movement of water from outside the pipe to the inside through cracks, breaks, or joints in the distribution system that are common in all water systems. Such a system failure carries with it a high potential that fecal contamination or other disease-causing organisms could enter the distribution system. These conditions may pose an imminent and substantial health endangerment to persons served by the system.

What should I do?

• DO NOT DRINK THE WATER      WITHOUT BOILING IT FIRST. Bring all water to a rolling boil for at least (3)      three minutes, and let it cool before using, or use bottled water. Boiled      or bottled water should be used for drinking, making ice, brushing teeth,      washing dishes, and food preparation until further notice. Boiling      kills bacteria and other organisms in the water. ALL STORED WATER, DRINK      OR ICE MADE RECENTLY FROM THIS SUPPLY SHALL BE DISCARDED.
• Inadequately treated      water may contain disease-causing organisms. These organisms include      bacteria, viruses, and parasites which can cause symptoms such as      diarrhea, cramps, nausea, headaches, or other symptoms. They may pose a      special health risk for infants, young children, some of the elderly and      people with severely compromised immune systems.
• The symptoms above are      not caused only by organisms in drinking water. If you experience any of      these symptoms and they persist, you may want to seek medical advice.      People at increased risk should seek advice about drinking water from      their health care providers.
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What happened? What is being done?

The severe storms and flash flooding on July 12 carried significant debris to the water treatment plant intake. The debris caused blockage of intake filters and disrupted plant operation capabilities. Employees have been working diligently to clean the intake filters and restore water service and system pressures.

We will inform you when you no longer need to boil your water. For more information, please contact Sevierville Water Systems during normal business hours M-F 8:00 a.m.-5:00 p.m. at 865-453-5522.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by the City of Sevierville. 

Water System ID#: 0000617

Date distributed: Thursday, July 14, 2022